ADT Smart Wifi Camera

What makes Adt Doorbell camera offline

What makes my ADT Doorbell Camera offline

While setting up the camera users usually face the “ADT Doorbell camera offline” error. It is the most common problem that can be faced by ADT camera users. Hence there can be a number of reasons why you ADT Doorbell camera goes offline some of the most common causes are:

  • An unstable or poor internet connection can be the most prominent reason that your ADT Camera shows Offline. Make sure that you have a strong network connection and check this by connecting your device to a computer or phone.
  • Another thing that can cause this situation is camera settings. If settings are not properly configured then your camera will be offline.
  • Running your camera on old firmware can be the other issue that can lead to this problem.
  • Another possible reason can be connectivity issues that your ADT doorbell camera is, again and again, going offline.

Troubleshooting steps to resolve ADT Doorbell Camera offline problem

Well, you can easily resolve your offline camera error by following the given steps:

  • Make sure that you have a strong wifi network that is you install the camera within the range of the wifi signal.
  • Another step you can take is to power cycle your camera by unplugging your ADT camera from the main source of power and plugging it in again after a few seconds this will eventually solve your connectivity issues.
  • Further, you can fix this problem by updating your firmware, running your adt camera on old version firmware can also give rise to this problem.
  •  Besides configure the settings of the ADT app and properly monitor whether your camera is connected to your ADT account.
  • Ensure that there is no such physical obstruction that is blocking the signal of the wifi, camera, or router.
  • If nothing works then you can try sorting by restarting or resetting your ADT Camera.

How to setup my ADT Doorbell Camera

ADT is the prestigious and most recognized brand that has been ruling the security industry for the past many years. Its remarkable features and appropriate functioning makes it the best choice among customers. Known for availing 24/7 security to the users this camera not only instantly responds to the user but also notifies the security issues that arise. Well, if you are a new user and is looking for the steps on how to set up your ADT camera and connect it to wifi then the given instruction will assist you to execute your Set up process reliably.

  • You can start the setup by downloading the ADT app on your device.
  • After installing the app, create your ADT account, in case you don’t have one.
  • If you are an old user then log in to your account by using the sign-in details.
  • By making use of the power adapter and cable, plug in your ADT camera to the power source.

After this, by following the instructions that prompt on the screen of your device, connect your device to wifi network by choosing the network from the list of the devices that appear on the screen.

Once you are done connecting with the wifi network, configure the settings.

Now test the connectivity by checking the live stream and ensure that your camera is properly connected.

Now test the connectivity by checking the live stream and ensure that your camera is properly connected.

Ways to log in to the ADT Doorbell Camera

  • Download the ADT app on your smart device. The ADT app is compatible with both iOS and Android devices.
  • After installing the app, open it on your device and sign into your account by entering your username and password.
  • If you are a new user and do not own your ADT account then create your account by using easy to remember username and password.
  • Now once you have successfully logged into your account you can easily access your ADT camera from the app.


To conclude, ADT cameras are capable of providing safe and reliable security solutions whether you are using them for your residential or commercial settings. But, commonly, customers may encounter some setup issues while setting up the ADT camera. But by following the above-given troubleshooting steps, customers can resolve all types of connectivity errors. Be it connecting the ADT camera to Wifi or ADT Doorbell camera offline error. With these given solutions you can easily decode your errors. If these issues are still not fixed you can contact our expert team for all the solutions.